Privacy Policy

Last updated: 20 July 2026

1. Introduction

This website (www.relrealty.in) is owned and operated by REL REALTY SERVICES, a real estate consultancy based in Mumbai, Maharashtra. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect when you use our website or contact us, how we use it, and what choices you have. By using this website or submitting an enquiry to us, you agree to the practices described in this policy.

2. Who We Are

3. Information We Collect

We only collect information that you choose to give us, plus limited technical information that is generated automatically when you visit the site.

3.1 Information you provide directly

• Name — so we can address you correctly.
• Phone number / WhatsApp number — so we can respond to your property enquiry.
• Email address — for sending project details, price lists and brochures.
• Property requirement details — such as your preferred location, budget range, configuration (1BHK / 2BHK / commercial), and possession timeline.
• Any other information you voluntarily include in a message to us.

3.2 Information collected automatically

• IP address, browser type and device type.
• Pages visited, time spent on the site, and the referring website.
• Standard server log data generated by our hosting provider.

We do not collect or store payment card details, bank account details, Aadhaar or PAN information through this website.

4. Contact Forms and Enquiries

When you submit an enquiry through a contact form, click-to-call link or email link on this website, the details you provide are used solely to respond to that enquiry — to understand your requirement, share relevant project information, arrange a site visit, or follow up on a discussion already in progress.

Enquiry details may be shared with the relevant developer or their authorised sales team where this is necessary to register your enquiry, confirm inventory and pricing, or schedule a site visit for you. We do not sell your details to unrelated third parties.

REL REALTY SERVICES acts as a real estate consultancy and channel partner for various developers. Project specifications, pricing, inventory and offers are subject to change by the respective developer without prior notice.

5. WhatsApp Enquiries

Several buttons on this website open a chat with us on WhatsApp using a pre-filled message. When you use these:

• Your WhatsApp number and profile name become visible to us, as with any WhatsApp chat.
• The conversation is transmitted and stored on WhatsApp's platform and is governed by WhatsApp's own Privacy Policy, over which we have no control.
• We retain the chat history so we can serve you better on follow-up conversations.
• You can stop receiving messages from us at any time by telling us in the chat or by blocking the number.

6. Cookies

Cookies are small text files placed on your device by a website. This website uses cookies and similar technologies only in limited ways:

• Essential cookies — required for the site to load and function correctly.
• Analytics cookies — if enabled, these help us understand how many people visit the site and which pages are most useful, in aggregate and anonymised form.
• Third-party content — the embedded Google Map on our contact section and the Google Fonts used for typography may set their own cookies, governed by Google's Privacy Policy.

You can block or delete cookies through your browser settings. Doing so may affect how parts of the site display, but you will still be able to browse the site and contact us.

7. How We Use Your Data

We use the information collected to:

• Respond to your enquiry and share relevant residential or commercial project options.
• Send you price lists, floor plans, brochures and project updates you have asked for.
• Arrange and coordinate site visits with developers.
• Assist with documentation, registration and home-loan referrals where you have requested it.
• Provide post-sale coordination and support.
• Improve the content, layout and performance of this website.
• Comply with applicable legal, tax and regulatory obligations, including those under RERA.

We do not sell, rent or trade your personal information.

8. Data Sharing

Your information may be shared only with:

• Developers and their authorised sales teams, for the specific project you have enquired about.
• Service providers who support our operations (for example, website hosting and email services), bound to keep the data confidential.
• Banks or financial institutions, only where you have explicitly asked us for home-loan assistance.
• Government, regulatory or legal authorities, where disclosure is required by law.

9. Data Retention

We retain enquiry details for as long as is necessary to serve your requirement and to meet our legal and accounting obligations. If you would like your details removed from our records, write to us at info@relrealty.in and we will delete them, except where we are required by law to retain them.

10. Data Security

We take reasonable technical and organisational measures to protect the information you share with us against unauthorised access, disclosure or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Your Rights

You may, at any time, contact us to:

• Ask what personal information we hold about you.
• Ask us to correct information that is inaccurate or out of date.
• Ask us to delete your information from our records.
• Withdraw consent to receive promotional calls, emails, or WhatsApp messages from us.

12. Third-Party Links

This website may link to developer websites, project microsites and other external pages. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies separately.

13. Children's Privacy

This website is intended for use by adults. We do not knowingly collect personal information from children under the age of 18.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The revised version will be posted on this page with an updated "Last updated" date.

15. Contact Us

For any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact: